Enviro Clean Face Ltd

Privacy Policy

At Enviro-Clean Face Ltd, we are committed to protecting our clients and visitors' privacy and confidentiality. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website or engage our cleaning services. We adhere to applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR).

Collection of Personal Information

We may collect your personal information when you visit our website, fill out our contact form, or communicate via email or phone. The types of personal information we may collect include, but are not limited to:

  • Name, address, and contact details (email address, phone number)
  • Billing and payment information
  • Information related to the cleaning services you require
  • Use of Personal Information

    We use the personal information we collect for the following purposes:

  • To provide you with the requested cleaning services and fulfill our contractual obligations
  • To respond to your inquiries and provide customer support
  • To process payments for the services rendered
  • To improve our website and services based on your feedback and interactions
  • To send you promotional materials, updates, and newsletters with your consent
  • Disclosure of Personal Information

    We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our cleaning services. These service providers are contractually bound to maintain the confidentiality and security of your personal information.
  • Legal Obligations: We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or investigate potential violations.
  • Data Security

    We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, misuse, or alteration. We regularly review and update our security practices to ensure the ongoing protection of your data.

    Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law.

    Your Rights

    You have certain rights regarding the personal information we hold about you. These rights may include:

  • Access: You can request access to our personal information about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request the deletion of your data under certain circumstances.
  • Withdrawal of Consent: If you have provided your consent for processing your personal information, you can withdraw it at any time.
  • Third-Party Links

    Our website may contain links to third-party websites or applications. Please note that this Privacy Policy does not apply to those websites or applications, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.

    Updates to this Privacy Policy

    We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations.

    If you have any questions or concerns regarding our Privacy Policy or handling your personal information, don't hesitate to contact us using the information provided in the "Contact Us" section of our website.

    Guarantee of Enviro-Clean Face Ltd

    At Enviro-Clean Face Ltd, we are committed to delivering exceptional cleaning services while prioritizing the well-being of our clients and the environment. With our strong focus on quality, professionalism, and customer satisfaction, we proudly offer a comprehensive guarantee to ensure peace of mind for our valued clients.

    Superior Cleaning Standards:

    We take immense pride in maintaining the highest standards of cleanliness in every project we undertake. Our team of highly skilled and trained professionals follows industry best practices and utilizes advanced cleaning techniques and eco-friendly products to deliver outstanding results. We guarantee that your premises will be thoroughly cleaned and sanitized, creating a healthy and hygienic environment.

    Customer Satisfaction:

    Your satisfaction is our top priority. We are dedicated to meeting and exceeding your expectations and strive to build long-lasting relationships with our clients. If, for any reason, you are not completely satisfied with our services, we encourage you to reach out to us within 24 hours, and we will promptly address any concerns or issues to your utmost satisfaction.

    Flexible and Tailored Solutions:

    We understand that each client's cleaning requirements are unique. We offer flexible and customized cleaning solutions to meet your needs. Whether you need regular office cleaning, specialized floor maintenance, or post-construction cleanup, our team will work closely to develop a personalized cleaning plan that suits your schedule, budget, and preferences.

    Fully Insured and Licensed:

    Enviro Clean Face Ltd is fully insured and licensed to provide our clients with added peace of mind. We adhere to all relevant safety regulations and carry comprehensive insurance coverage. This protects you from any liabilities or damages during the cleaning process.

    Complaint Policy

    Enviro-Clean Face Ltd strives to provide exceptional cleaning services to our valued clients. We understand that, despite our best efforts, there may be occasions when concerns or complaints arise. We take such feedback seriously and are committed to resolving any issues promptly and to the satisfaction of our clients. This Complaint Policy outlines our procedures to address and resolve complaints effectively.

    Reporting a Complaint

    If you have a complaint regarding our cleaning services, we encourage you to report it immediately. You can reach out to us through one of the following channels:

    Phone: Contact our customer service helpline at +234 903 738 7589

    Email: Send an email to info@evcleanface.com

    Website: Fill out the complaint form on our website.

    In-person: Visit our office and speak to our customer service representative.

    When reporting a complaint, please provide us with detailed information, including your name, contact details, the nature of the complaint, and any supporting evidence, such as photographs, if applicable. The more information we have, the better we can understand and address your concerns.

    Acknowledgment and Response

    Once we receive your complaint, we will promptly acknowledge its receipt, usually within 24 hours. Our team will thoroughly review the details provided and investigate the matter fairly and objectively. We may contact you for additional information or clarification during this process.

    Resolution and Communication

    We aim to resolve complaints as quickly as possible. Depending on the nature and complexity of the issue, the resolution timeframe may vary. Our dedicated team will work diligently to find a satisfactory solution.

    We will keep you informed about the progress of your complaint and provide regular updates on the steps to address it. Our commitment is to maintain open lines of communication throughout the resolution process, ensuring transparency and clarity.

    Fairness and Confidentiality

    We treat all complaints with the utmost seriousness and handle them fairly and impartially. We aim to find a fair resolution that addresses your concerns while upholding our commitment to quality service. We maintain strict confidentiality regarding the details of the complaint and protect your personal information following applicable privacy laws and regulations.


    At Enviro-Clean Face Ltd, we firmly believe that effective partnerships are the key to achieving sustainable and efficient cleaning solutions. We are committed to building strong and enduring relationships with our clients, suppliers, and stakeholders to ensure the highest service delivery standards.

    Client Partnership:

    We collaborate closely with our clients to understand their unique cleaning needs and provide tailored solutions that meet and exceed their expectations. Our dedicated team of professionals works diligently to deliver exceptional results, maintaining open lines of communication and responding promptly to any concerns or feedback.

    Supplier Partnership:

    Enviro Clean Face Ltd partners with trusted suppliers who share our commitment to environmentally friendly cleaning practices. By working closely with these suppliers, we source high-quality, eco-friendly cleaning products and equipment, ensuring our clients' safe and sustainable cleaning process.

    Stakeholder Partnership:

    We recognize the importance of engaging with our stakeholders, including employees, local communities, and regulatory bodies. Through active participation and transparent communication, we foster mutually beneficial partnerships, promoting environmental responsibility and contributing to the well-being of the communities we serve.

    Enviro Clean Face Ltd continues to establish itself as a leading cleaning company dedicated to providing exceptional service while upholding environmental integrity by prioritizing partnerships.

    Health & Wellbeing

    Welcome to the Health & Well-being section of Enviro-Clean Face Ltd, your trusted partner in the cleaning industry. We understand that maintaining a healthy and safe environment is crucial for our clients and employees.

    At Enviro-Clean Face Ltd, we prioritize the health and well-being of all stakeholders. We adhere to strict guidelines and industry best practices to ensure the highest standards of cleanliness and hygiene. Our cleaning products are environmentally friendly, non-toxic, and safe for humans and the planet.

    Furthermore, we invest in continuous training and development programs for our staff, empowering them with the knowledge and skills to provide efficient and effective cleaning services while prioritizing their well-being.

    A healthy environment leads to healthier lives, increased productivity, and overall well-being. Trust Enviro Clean Face Ltd for all your cleaning needs, knowing that we prioritize your health and well-being above all else.